Major coffee chain announces rule change to target annoying customer habit

"Starbucks’ New Rule Targets Annoying Customer Habits"

"Pay to Stay: Starbucks’ New Policy"

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Violators may be asked to leave. If necessary, law enforcement could be called to enforce the policy.

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“ "From Open Doors to Clear Rules" Content: This reverses a 2018 policy that allowed everyone access to stores. The old policy faced challenges after a high-profile incident in Philadelphia.

"Backlash Led to Policy Shift" Content: In 2018, two Black men were arrested at a Starbucks during a meeting. The incident, caught on video, was a major embarrassment for the brand.

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"Why This Matters to Starbucks"

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"Starbucks’ New Rule Targets Annoying Customer Habits"

Discover how the coffee giant is revising its policies to create a better experience for paying customers.

"Pay to Stay: Starbucks’ New Policy"

Starbucks now requires customers to make a purchase to use the restrooms or hang out in stores.

Violators may be asked to leave. If necessary, law enforcement could be called to enforce the policy.

"Backlash Led to Policy Shift" Content: In 2018, two Black men were arrested at a Starbucks during a meeting. The incident, caught on video, was a major embarrassment for the brand.

"Why This Matters to Starbucks"

Spokesperson Jaci Anderson says the new rules aim to create a better experience for paying customers while maintaining fairness.